Tuesday Oct 11, 2016
12:00 PM - 1:00 PM CDT
Tuesday October 11
12:00-1:00pm
New Orleans BioInnovation Center
1441 Canal Street,
New Orleans, LA 70112
Main Conference Room
Free
programs@neworleansbio.com
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Presented by Smashing Boxes during NOLATech Week - Innovation has become increasingly important because of the rapid evolution in products and services and the ever more complicated world in which businesses and organizations operate.
Journey mapping and service blueprinting are two Service Design methods that can help you identify ways to create meaningful improvements to your internal processes and your customer’s experiences. In this brown bag lunch seminar, learn about user centered decision-making and how to: - Harness journey mapping to better understand and empathize with the customer’s experience - Use service blueprinting to dive deep into how you deliver a product or service and how your organization functions